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Frequently Asked Questions about Payment,Shipping ,Exchange/Returns:

enlightened1. Question : What payment methods you accept?
Answer:We can accept payment mthods are PayPal , Western Union and Bank Transfer.

enlightened2. Question : What express you use to delivery the parcel?
Answer:We usually use DHL/FEDEX/EMS,  If the cusomer has other demand, you can contact us online or by e-mail:

3. Question : Do I need to pay extra fee if my address in DHL/FEDEX belongs to remote area?
Answer:If the address belongs to remote area , there is extra fee USD30.00 , We need to charge extra USD30 with customer, Because our website set shipping cost is not including remote area fee USD30 , Hope you can understand .

4. Question : When will you ship out my order?
Answer:The order will be shipped out within 2-3days, If the goods cannot be delivered in time for some special reasons, we will send an email to inform the customer in advance.

5. Question: Can you helo me to declare low value on customs invoice for my order?
Answer: Please tell us in time if you need us to help you declare low price on customs invoice ,Because once ship out , we can not modify the declare value anymore...

6. Question: Can I cancel my order?
Answer: Customer satisfaction is important to all of us at We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been shipped.

7. Question: Are delivery dates guaranteed?
Answer: We cannot guarantee delivery dates for circumstances beyond our control (e.g., unsuccessful delivery attempts, carrier weather delays, incorrect addresses, etc.) No refunds will be issued under these circumstances.

enlightened8. Question: How long it will take to receive my items after placing order?
Answer: Your order will be shipped out within 2-3days , Once shipped out , generally speaking , it will take about 3-8days to your country by DHL/FEDEX ; 5-15days by EMS...

enlightened9. Question: Can I have refund if I reject my package when it is delivere?
Answer: If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.

enlightened10. Question: What will happen if I give an incorrect shipping address?
Answer: PLEASE be certain of your address before ordering! Unfortunately, your product will probably not get to its destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that you include apartment or suite numbers if applicable. and most important is give us your phone number.
If a package is returned to us because of an address problem, we will reship the package to you or a corrected recipient address. You will be charged for the additional shipping fees.

enlightened11. Question: When the parcel arrive my country , do I need to pay the customs fee?
Answer: Hello , Our price is not including any other fee , for example customs fee . When the parcel arrive your country , if need you to pay the customs fee , the couier will contact you , ask you to handle the Customs clearance , pay customs fee , then the courier will delivery parcel to you. Please remember to handle the Customs clearance in time , If long time do not handle , the parcel will be return to us, there is high return shipping cost and customs fee for us , we at a lose. at that time we will not refund you, hope you ca understand.

enlightened12. Question: What should I do if the goods received are damaged?
Answer: All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please file your damage claims to the delivering carrier immediately, And take some parcel and product picture, and Let us know within 24 hours of receiving your damaged merchandise.

13. Question: What should I do if the goods received are incorrect?
Answer:Please take the picture of goods you received , then share us picture , we will solve it with you soon.

14. Question: After recieved the parcel , I I found I ordered wrong product , What should I do?

Answer: This is your own mistake, If you want to return to us , you need to bear all the cost, including return shipping cost , customs fee ...
15. Question: What should I do if the goods received can not work well or can not work?
Answer: All the products were tested ok before shipping , If happen that , Please describe the product problem and provide a video to us , then we feedback to our engineer , Finally we will give you how to solve the problem. generally speaking, for problem product , we accept exchange or refund .

16. Question: When will you refund if I return the parcel to us.
Answer: After we receive the return parcel , we will check the product condition , If no problem , we will refund you at once.

If you have any other questions,please kindly contact us.Welcome you choose Zhongshan E-Best Honest Electronic Technology Co., Limited
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